Privacy Policy

Personal Data Protection Notice for Lumba-Lumba Adventure Group Sdn. Bhd

Lumba-Lumba Adventure Group Sdn. Bhd.(“LLDC”) respect and is committed to the protection of your personal information and your privacy. In this Personal Data Protection Notice, “we”, “us” and “our” refer to LLDC, and “you” and “your” include third parties whose personal data you have provided to LLDC.

This Personal Data Protection Notice explains how we collect and handle your personal information, including your sensitive personal information in accordance with the Malaysian Personal Data Protection Act 2010. Please note that LLDC may amend this Personal Data Protection Notice at any time without prior notice and will publish the amended or revised Personal Data Protection Notice on our website or by email.

Information We Collect We may collect and process the following types of personal data:

  • Personal Information: Name, address, phone number, email address, and emergency contact details.

  • Diving Information: Certification details, medical history (if required), and experience level.

  • Payment Information: Credit/debit card details or other payment information used for bookings.

  • Technical Data: IP addresses, browser type, and usage data collected through cookies when you visit our website.

How We Use Your Information We use your personal data for the following purposes:

  • To manage bookings, reservations, and diving activities.

  • To communicate important information regarding your diving trips.

  • To ensure safety compliance and certification verification.

  • To process payments and issue invoices.

  • To send promotional and marketing materials (with your consent).

  • To improve our website and services through analytics.

How We Share Your Information We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, bookings, or marketing.

  • Regulatory Authorities: If required for legal compliance, safety regulations, or diving certifications.

  • Emergency Services: In case of a medical emergency during diving activities.

Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Your Rights You have the following rights regarding your personal data:

  • Access, correct, or update your personal information.

  • Request deletion of your data, subject to legal or regulatory requirements.

  • Opt-out of marketing communications.

  • Restrict or object to certain types of data processing.

Cookies and Tracking Technologies We use cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Lumba-Lumba Dive Center & Lodge Besut, admin@lumbalumbadc.com, +6014 759 5810.